A community organisation serving new immigrants saw how their systems and processes misfired with other cultures, sometimes with devastating results for those they were trying to help. Families ended up in court due to cultural blindspots in communication, especially the tendency to communicate indirectly and avoid saying no to people perceived to be in power. Whilst the organisation could not change the legal framework they were operating in, they applied Cultural Intelligence to their communication with clients. Not only did they increasingly avoid going to court where unnecessary; they build trust and stronger relationships Viagra with their clients. They became able to “interpret” culture between clients and other agencies.
According to the centre manager, “this training took a lot of uncertainty and frustration out of multicultural interactions. Now that we all speak the same language around culture, we can support each other and our clients better. We also enjoy our work across cultures more – a bonus!”.
Does this case study resonate with you? Do you have other challenges to resolve as you work across cultures? Please contact Prisma’s Managing Director, Charlotta Öberg on 0406-318 757 or by email